Order Information

How do I make a purchase?

Purchasing from GRAVIOLA PHARMA, S.A. is easy:

Once you have found an item, select your quantity and use the ‘ADD TO CART’.

Review the items in your shopping bag.

Here you can increase the quantity of the chosen product(s) or remove them by selecting ‘X’ to delete items from your shopping bag.

Click on ‘PROCEED TO CHECKOUT’ and follow the steps to complete your order.

What does my order status mean?

The most common orderstatusses are:

[Waiting for Payment] – You have placed your order but we are waiting for your payment.

[Pending Payment] – You have chosen for Bitcoin as your payment method, this payment is now awaiting to be confirmed.

[Payment Received] – We have received your payment and your order is now ready to be processed and dispatched.

[Ready for Dispatch] – We have processed your order and we are waiting for your order to be picked up by the postal service.

[Order Dispatched] – Your order is now on it’s way to you. We have emailed you about the approximate shipping time for your destination.

[Canceled] – You have failed to pay with Bitcoin within 10 minutes -or- You have failed to pay with Bank Transfer within 30 days.

[Refunded] – We have refunded your payment due to an unavailable product.

Less common order statusses are:

[On Hold] – We have received your payment confirmation and your order is being reviewed for a possible early dispatch.

[Waiting for Stock] – We are waiting for new stock of the product(s) that you have ordered. We will dispatch as soon as it is back in stock.

[Partially Dispatched] – We have dispatched a part of your order and the rest will be dispatched as soon as it is back in stock.

Please note that we inform you by email of every order status change. Also you are personally informed about delays and stock updates.

What payment options do you accept?

Bitcoin, Western Union, MoneyGram, RIA.

Bitcoin

When you select this payment method during checkout, you will have to place your order and then you will be redirected to our Bitcoin payment page.

Please note that you have to complete your payment within 1 hour otherwise your payment will fail and your order will be canceled.

Western Union

When you select this payment method during checkout, you will have to place your order and then you will be redirected to our Western Union payment page.

 

MoneyGram

When you select this payment method during checkout, you will have to place your order and then you will be redirected to our MoneyGram payment page.

RIA

When you select this payment method during checkout, you will have to place your order and then you will be redirected to our RIA payment page.

Cash in Mail

We do not offer this shipping method at the moment.

How do I get Bitcoin?

First take a bit of time to find out how to get it and how you can use it to pay for your order.

Getting started with Bitcoin https://bitcoin.org/en/getting-started This website shows you all the basics you need to know in different languages on how to get started with Bitcoin.

Where to buy Bitcoin? http://howtobuybitcoins.info/ This website shows you where you can buy bitcoin with a company from your country in your own language with your own bank/creditcard.

If you have any question regarding this payment method please let us know by creating a ticket via our customer support.

will you dispatch my order?

We generally dispatch paid orders within 24 hours from Monday till Friday after receiving the full payment.

Our shipping department is not operational during weekends and general holidays.

What Shipping and Packaging options do you offer?

All our orders are provided with plain and discreet packaging. We offer a variety of shipping methods and packaging options:

Shipment without tracking number

This shipment features a plain (padded) envelope with your address and a stamp.

Because it is regular mail we cannot provide you with a tracking number.

Shipment with tracking number

This shipment features a plain (padded) envelope with your address and a tracking number.

Depending on your location we use different carriers to ensure safe and fastdelivery.

Small package with tracking number

If you would prefer a more subtle delivery option, your order can be received in a discrete small parcel which contains an extra layer of concealment.

This method will also feature a tracking number and in some cases faster transit times for certain locations (depending on carrier).

 

Cash on Delivery

We do not offer this shipping method at the moment.